Frequently Asked Questions
Everything you need to know about shopping with Folk.
What is Folk's return policy?
We offer a 30-day return window for all unworn garments in their original packaging with tags attached. Refunds are processed to your original payment method within 5-7 business days.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Where are your clothes manufactured?
Folk is committed to ethical production. We partner with small-scale factories in Portugal, India, and the UK that prioritize fair labor practices and high-quality craftsmanship.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.